1. Introduction

This Privacy Policy describes how Hotel Fafense collects, uses, stores, and protects personal data provided by customers when using our online booking system. We are committed to safeguarding the privacy and security of all personal information, in compliance with applicable data protection laws and regulations, notably the General Data Protection Regulation (GDPR).

2. Data Collected

During the booking process, we collect personal data necessary to provide our service properly. Data we may request includes, but is not limited to:

Full name
Contact information, including phone number and email address
Payment and billing details
Booking details, such as check-in and check-out dates and room preferences.

3. Use of Data

The data collected is used exclusively for:

Processing and confirming bookings
Managing and providing our accommodation services
Contacting you to provide booking information, updates, and relevant notifications
Improving customer service and optimising the user experience on our website and booking engine
Complying with legal and tax obligations, as required by competent authorities.

4. Data Sharing

We do not share our customers’ personal data with third parties, except when necessary to meet legal obligations or provide the requested services. Data may be shared with:

Payment processors to ensure transaction security
Contracted partners and suppliers who assist us in service management and customer support
Legal authorities, when required by law.

5. Data Protection and Security

We implement security measures to protect customer data against unauthorised access, use, alteration, and disclosure. Our booking engine is protected by security protocols such as TLS (Transport Layer Security) to ensure all data is transmitted securely.

6. Data Retention

Customers’ personal data is retained only for the time necessary to fulfil the purposes for which it was collected and is then deleted in accordance with applicable legal regulations.

7. Customer Rights

Customers have the right to access, correct, or delete their personal data, as well as to restrict or object to the processing of such data. To exercise any of these rights, please log in to the reservation system and go to the "Your Account" menu.

8. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will inform customers of significant changes through notices on our website or via email.